Contact Us

Our team is here to help with whatever you may need.

For billing questions and new service connection requests please contact us during regular business hours or allow one (1) business day for a response from a submitted form.

Technical support requests are responded to as quickly as possible during after hours and depending on severity of the issue may not be able to be resolved until the following business day.

Review our Frequently Asked Questions for commonly asked questions or our Home Troubleshooting Guide page for easy at home troubleshooting options.

Address:

77100 US Hwy 71

Jackson, MN 56143

Customer Service:

(507) 847-1001

(507) 847-3520 option 7

Business Hours:

Monday - Friday

8:00 a.m. - 4:30 p.m.

Email Support:

helpdesk@federatedbroadband.coop

Contact Us

Your Name

Your Phone Number

Your Email

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

New Service/Billing

Opt-in/Opt-out Outage Notification

Internet Support

SW Stream

Subject

Message

Device Info Screen

Navigate to the Device Info tab within the SW Stream app and submit a photo of the information so we can forward your personal account information on to tech support with your ticket.
One file only.
20 MB limit.
Allowed types: gif, jpg, jpeg, png.

Device Info Screen alt

If you cannot submit a photo, please provide the Roku Model, Firmware, Local and Public IP Addresses from the Device Info screen.

Affected Channel

What channel(s) are you experiencing issue on?

Date/Time

What was the Date and Time you experienced this issue?

Additional Info

Please describe this issue you are experiencing.